SHIPPING RULES & PROCESS
Once your order is completed, all information submitted during checkout will be reviewed and verified before processing.
In rare cases, an item may become unavailable even after an order has been confirmed. If this happens, the unavailable item will be cancelled and refunded within 2-5 business days.
Please allow approximately 24-72 hours for order processing and verification, excluding weekends and public holidays.
SHIPPING SERVICE
Courier
International orders are shipped via DHL.
Shipping Cost
Shipping fees vary depending on destination, package size, weight, and local carrier conditions. The final delivery cost will be displayed during checkout before payment is completed.
Estimated Delivery Time
- Vietnam: 2-5 business days
- Asia: 5-10 business days, depending on destination
- Other regions: 7-15 business days, depending on destination
Delivery estimates begin once the parcel has been handed over to the shipping carrier. Customs processing time is not included in these estimates.
IMPORTANT SHIPPING NOTICE
- Express shipping is currently unavailable.
- Orders returned due to failed delivery attempts or lack of recipient response are not eligible for a refund.
- Customers are responsible for providing a complete and accurate shipping address.
- If the address is incomplete or incorrect and the customer does not respond to our contact attempts, the order will not be eligible for a refund.
CUSTOMS, DUTIES & TAXES
International customers are fully responsible for all applicable import duties, customs charges, VAT, taxes, and local fees imposed by their destination country.
These fees are determined by local customs authorities and are outside of POWRPOWR's control. Customs charges may not be included at checkout.
We recommend contacting your local customs office before placing an order to understand possible charges and import requirements.
If an order is refused because of customs charges, the parcel may be considered abandoned by the shipping carrier. In such cases, the order will not be eligible for a refund.
ORDER CHANGES & CANCELLATION
Once an order has been shipped and is in transit, it cannot be cancelled, modified, or redirected.
Please review your delivery address, contact details, selected items, sizes, and colors carefully before completing payment.
PARTIAL SHIPPING
Some orders may be delivered in separate shipments when certain items are completed and ready before others.
This allows available items to be dispatched sooner instead of waiting for the entire order to be ready.
If you request a return or refund for an item that has already been partially shipped, return shipping fees may apply.
LOST OR RETURNED PACKAGES
Packages that are returned because they were not received by the recipient are not eligible for a refund.
POWRPOWR is not responsible for parcels that may become lost while in transit. Customers are responsible for monitoring their tracking status and following delivery notifications.
If your order exceeds the estimated delivery timeframe, please contact our customer service team at support@powrpowr.com.
CONTACT US
Please provide complete order information so that our team can review your request accurately.
Requests submitted without sufficient information may take longer to process.
INFORMATION REQUIRED
- Order number: #1004
- Email: powrpowrofficial@gmail.com
- Order name: POWRPOWR
- Product / Color / Size: Buckle Strap Croptop / Pink / S Size
- Inquiry type: Product / Delivery / Order / Exchange / Return / Refund / Other
How may we help you?
Thank you,
POWRPOWR
