PRIVACY POLICY

OUR COMMITMENT

Thank you for visiting POWRPOWR. We respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains how we collect, use, store, protect, and, where necessary, disclose information provided through our website.

We only collect and process personal data when it is necessary for operating our services, fulfilling orders, improving your experience, or complying with applicable legal requirements.

You may browse our website without submitting personal information. Unless you create an account, log in, or place an order, your visit remains anonymous to us.

INFORMATION WE COLLECT

We may collect, store, and process information needed to manage purchases, provide customer support, complete transactions, and communicate with you about your orders.

This information may include your title, full name, gender, date of birth, email address, billing address, delivery address, telephone number, payment information, card payment details, or bank account details where applicable.

Information you provide may be used to process orders, deliver requested products or services, respond to inquiries, and improve the way we support you through our website.

HOW WE USE INFORMATION

Your personal information may be used to manage your account, verify and complete online transactions, identify website activity, conduct internal analysis, and provide updates relating to POWRPOWR products, services, and customer care.

Where marketing communication is provided, you may unsubscribe or opt out at any time.

We may also use anonymized or aggregated data for research, reporting, and statistical purposes. This type of information does not personally identify you.

SHARING WITH THIRD PARTIES

We may share limited information, such as your name, contact details, and delivery address, with selected third-party service providers when necessary to complete your order. This may include courier companies, delivery partners, payment service providers, or operational partners involved in order fulfillment.

Your order information is stored securely and is not made publicly available. Certain order details may be accessed by signing in to your account, including completed purchases, dispatched items, delivery information, and subscription preferences.

ACCOUNT RESPONSIBILITY

You are responsible for keeping your account details, login information, and password confidential. Your password must not be shared with any third party.

POWRPOWR will not be responsible for unauthorized access resulting from the misuse, loss, or disclosure of your password, unless such issue is caused directly by our fault.

DATA PROTECTION

We apply appropriate technical and organizational measures to help prevent unauthorized access, unlawful processing, accidental loss, destruction, or damage to your personal information.

Customers are advised not to send payment information or confidential financial details by email. POWRPOWR is not responsible for losses arising from the transmission of sensitive information through unsecured internet channels or email communication.

Any attempt to interfere with the website, modify data structures, distribute harmful software, gain unauthorized access, disrupt operations, or damage the system is strictly prohibited. Violations may result in account restriction, suspension of access, or legal action where necessary.

Transaction information will remain confidential, except where disclosure is required by competent legal authorities in accordance with applicable law.

LEGAL BASIS

The terms, conditions, and content of this website are governed by the laws of Vietnam. Any dispute, claim, or legal matter connected to the website shall fall under the jurisdiction of the competent courts of Vietnam.

YOUR RIGHTS

You have the right to request access to the personal information we hold about you. You may also ask us to correct inaccurate or incomplete information at no cost.

You may request at any time that POWRPOWR stop using your personal information for marketing purposes.