{"id":5214,"date":"2025-02-13T05:28:36","date_gmt":"2025-02-13T05:28:36","guid":{"rendered":"https:\/\/powrpowr.com\/?page_id=5214"},"modified":"2026-06-20T02:55:36","modified_gmt":"2026-06-20T02:55:36","slug":"return-exchange","status":"publish","type":"page","link":"https:\/\/powrpowr.com\/vi\/return-exchange\/","title":{"rendered":"Return &amp; Exchange"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"5214\" class=\"elementor elementor-5214\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4589dd e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"d4589dd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aba74fb elementor-widget elementor-widget-html\" data-id=\"aba74fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"powrpowr-refund-clean\">\n  <header class=\"powrpowr-refund-clean__head\">\n    <h1 class=\"powrpowr-refund-clean__title\">\n      REFUND POLICY\n    <\/h1>\n\n    <p class=\"powrpowr-refund-clean__intro\">\n      Scope of application: This return and exchange policy applies to all orders purchased on the POWRPOWR website.\n      Customers are requested to carefully read the terms and conditions before making a request to exchange or return a product.\n    <\/p>\n  <\/header>\n\n  <main class=\"powrpowr-refund-clean__body\">\n\n    <section class=\"powrpowr-refund-clean__section\">\n      <h2>NON-RETURNABLE \/ NON-EXCHANGEABLE ITEMS<\/h2>\n\n      <p>\n        The following items are not eligible for return or exchange:\n      <\/p>\n\n      <ul>\n        <li>Gift cards and e-vouchers<\/li>\n        <li>Sale items and items purchased using vouchers or gift cards<\/li>\n        <li>Underwear, lingerie, and swimwear, including one-piece suits and sets<\/li>\n        <li>Products bundled with underwear<\/li>\n        <li>Items not in original condition<\/li>\n        <li>Items without attached tags<\/li>\n        <li>Items without original packaging, including tote bag, dust bag, etc.<\/li>\n        <li>Items showing signs of wear, including perfume, smoke, deodorant, or body odor<\/li>\n        <li>Items with stains, marks, or damage caused by fake tan, deodorant, or makeup<\/li>\n        <li>Returns or refunds based on subjective reasons, including change of mind, personal preference, or dissatisfaction with style, fit, or appearance<\/li>\n      <\/ul>\n\n      <p>\n        Note: This list may not be exhaustive. Please refer to the full policy for additional details.\n      <\/p>\n    <\/section>\n\n    <section class=\"powrpowr-refund-clean__section\">\n      <h2>EXCHANGE POLICY<\/h2>\n\n      <div class=\"powrpowr-refund-clean__group\">\n        <h3>Vietnam Orders<\/h3>\n        <p>\n          Exchange or return requests must be submitted within 48 hours from the time the order is delivered.\n        <\/p>\n      <\/div>\n\n      <div class=\"powrpowr-refund-clean__group\">\n        <h3>International Orders<\/h3>\n        <p>\n          Exchange requests must be submitted within 14 days from the date you receive your order.\n          Requests submitted after the applicable timeframe will not be accepted.\n        <\/p>\n      <\/div>\n\n      <div class=\"powrpowr-refund-clean__group\">\n        <h3>Exchange Eligibility<\/h3>\n\n        <ul>\n          <li>Items must be unused, undamaged, and in original condition<\/li>\n          <li>All original tags and packaging must be intact<\/li>\n          <li>Items must not fall under the Non-Returnable \/ Non-Exchangeable Items list<\/li>\n          <li>Proof of purchase is required<\/li>\n          <li>A clear unboxing video, from opening the package to product inspection, is required<\/li>\n        <\/ul>\n      <\/div>\n\n      <div class=\"powrpowr-refund-clean__group\">\n        <h3>Conditions<\/h3>\n\n        <ul>\n          <li>Original shipping fees and the 10% processing fee are non-refundable<\/li>\n          <li>All return shipping costs and any related fees, including shipping, import\/export taxes, customs duties, etc., are the customer\u2019s responsibility<\/li>\n          <li>Each item is eligible for one exchange only<\/li>\n        <\/ul>\n      <\/div>\n    <\/section>\n\n    <section class=\"powrpowr-refund-clean__section\">\n      <h2>DIFFERENCE POLICY<\/h2>\n\n      <ul>\n        <li>If the exchanged item is of higher value, the customer must pay the difference<\/li>\n        <li>If the exchanged item is of lower value, no refund will be issued<\/li>\n      <\/ul>\n\n      <p>\n        The remaining balance may be:\n      <\/p>\n\n      <ul>\n        <li>Applied toward shipping fees<\/li>\n        <li>Issued as a store credit, e-voucher, for future purchases<\/li>\n      <\/ul>\n    <\/section>\n\n    <section class=\"powrpowr-refund-clean__section\">\n      <h2>IMPORT DUTIES<\/h2>\n\n      <p>\n        Import duties and taxes are mandatory for international orders and are the customer\u2019s responsibility.\n      <\/p>\n\n      <p>\n        After the order is placed, POWRPOWR will contact the customer via email to confirm the customs declaration value and estimated duties.\n      <\/p>\n\n      <p>\n        If the customer chooses not to proceed with the import duty payment after confirmation, the order will not be refunded.\n        Instead, the full amount paid will be issued as a store credit, e-voucher.\n      <\/p>\n    <\/section>\n\n    <section class=\"powrpowr-refund-clean__section\">\n      <h2>ADDITIONAL NOTES<\/h2>\n\n      <p>\n        If the requested design is unavailable, we will contact you to arrange:\n      <\/p>\n\n      <ul>\n        <li>An exchange for another item<\/li>\n        <li>An e-voucher<\/li>\n        <li>An estimated restock time<\/li>\n      <\/ul>\n\n      <p>\n        Exchange items will be shipped only after the returned item has been received and inspected.\n      <\/p>\n\n      <p>\n        We reserve the right to refuse any return that does not comply with our policies.\n        Refused items will be sent back to the customer, and shipping costs must be paid in advance.\n      <\/p>\n    <\/section>\n\n    <section class=\"powrpowr-refund-clean__section\">\n      <h2>DEFECTIVE ITEMS POLICY<\/h2>\n\n      <p>\n        If your product arrives in faulty condition, please notify us within:\n      <\/p>\n\n      <ul>\n        <li>14 days for international orders<\/li>\n        <li>48 hours for Vietnam orders<\/li>\n      <\/ul>\n\n      <p>\n        Claims must be submitted from the date of receipt and must include a clear unboxing video.\n      <\/p>\n\n      <ul>\n        <li>If the original item is defective, we will exchange it for a non-defective item<\/li>\n        <li>If the replacement item is also defective, you may choose one additional exchange or a refund<\/li>\n      <\/ul>\n\n      <p>\n        Refunds will be issued for the product price only, excluding original shipping costs and transaction fees, unless both the original and replacement items are defective.\n        In that case, all fees will be waived.\n      <\/p>\n\n      <p>\n        Refunds are typically processed within 10 business days after approval.\n        Additional processing time may be required by your bank or card provider.\n      <\/p>\n\n      <p>\n        All defective item claims must include a clear unboxing video.\n        We will notify you by email once your request has been reviewed and approved.\n      <\/p>\n\n      <p>\n        If more than 15 business days have passed since refund approval and you have not received the funds, please contact us at powrpowrofficial@gmail.com.\n      <\/p>\n    <\/section>\n\n\n    <section class=\"powrpowr-refund-clean__section powrpowr-refund-clean__support\">\n      <h2>CONTACT US<\/h2>\n\n      <p>\n        Please send us an email with all the information required so that we can help you properly.\n      <\/p>\n\n      <p>\n        If you do not contact us in the format below, it may be difficult for us to answer.\n      <\/p>\n\n      <div class=\"powrpowr-refund-clean__support-copy\">\n        <h3>INFORMATIONS NEEDED<\/h3>\n\n        <p>- Order number : #1004<\/p>\n        <p>- ID\/Email : <a href=\"mailto:powrpowrofficial@gmail.com\">powrpowrofficial@gmail.com<\/a><\/p>\n        <p>- Order Name : POWRPOWR<\/p>\n        <p>- Inquiries \/ Color \/ Size : Buckle Strap Cropton \/ Pink \/ S Size<\/p>\n        <p>- Type of inquiry : ( Product \/ Delivery \/ Order \/ Exchange \/ Return \/ Refund \/ Other ) :<\/p>\n\n        <p class=\"powrpowr-refund-clean__support-question\">How may I help you?<\/p>\n\n        <p class=\"powrpowr-refund-clean__support-signoff\">\n          Thank you,<br>\n          Powrpowr\n        <\/p>\n      <\/div>\n    <\/section>\n\n  <\/main>\n<\/div>\n\n<style>\n.powrpowr-refund-clean {\n  --pp-text: #000000;\n  --pp-muted: #000000;\n  --pp-soft: #000000;\n  --pp-line: rgba(17, 17, 17, 0.09);\n  --pp-line-soft: rgba(17, 17, 17, 0.06);\n  --pp-bg: #fff;\n\n  width: 100% !important;\n  max-width: 760px !important;\n  margin: 0 auto !important;\n  padding: 92px 28px 120px !important;\n  color: var(--pp-text) !important;\n  background: var(--pp-bg) !important;\n  font-family: \"Roboto Mono\", ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, \"Liberation Mono\", monospace !important;\n  text-rendering: geometricPrecision;\n  -webkit-font-smoothing: antialiased;\n  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.powrpowr-refund-clean__support-signoff {\n    margin-top: 32px !important;\n  }\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>REFUND POLICY Scope of application: This return and exchange policy applies to all orders purchased on the POWRPOWR website. Customers are requested to carefully read the terms and conditions before making a request to exchange or return a product. NON-RETURNABLE \/ NON-EXCHANGEABLE ITEMS The following items are not eligible for return or exchange: Gift cards and e-vouchers Sale items and items purchased using vouchers or gift cards Underwear, lingerie, and swimwear, including one-piece suits and sets Products bundled with underwear Items not in original condition Items without attached tags Items without original packaging, including tote bag, dust bag, etc. Items showing signs of wear, including perfume, smoke, deodorant, or body odor Items with stains, marks, or damage caused by fake tan, deodorant, or makeup Returns or refunds based on subjective reasons, including change of mind, personal preference, or dissatisfaction with style, fit, or appearance Note: This list may not be exhaustive. Please refer to the full policy for additional details. EXCHANGE POLICY Vietnam Orders Exchange or return requests must be submitted within 48 hours from the time the order is delivered. International Orders Exchange requests must be submitted within 14 days from the date you receive your order. Requests submitted after the applicable timeframe will not be accepted. Exchange Eligibility Items must be unused, undamaged, and in original condition All original tags and packaging must be intact Items must not fall under the Non-Returnable \/ Non-Exchangeable Items list Proof of purchase is required A clear unboxing video, from opening the package to product inspection, is required Conditions Original shipping fees and the 10% processing fee are non-refundable All return shipping costs and any related fees, including shipping, import\/export taxes, customs duties, etc., are the customer\u2019s responsibility Each item is eligible for one exchange only DIFFERENCE POLICY If the exchanged item is of higher value, the customer must pay the difference If the exchanged item is of lower value, no refund will be issued The remaining balance may be: Applied toward shipping fees Issued as a store credit, e-voucher, for future purchases IMPORT DUTIES Import duties and taxes are mandatory for international orders and are the customer\u2019s responsibility. After the order is placed, POWRPOWR will contact the customer via email to confirm the customs declaration value and estimated duties. If the customer chooses not to proceed with the import duty payment after confirmation, the order will not be refunded. Instead, the full amount paid will be issued as a store credit, e-voucher. ADDITIONAL NOTES If the requested design is unavailable, we will contact you to arrange: An exchange for another item An e-voucher An estimated restock time Exchange items will be shipped only after the returned item has been received and inspected. We reserve the right to refuse any return that does not comply with our policies. Refused items will be sent back to the customer, and shipping costs must be paid in advance. DEFECTIVE ITEMS POLICY If your product arrives in faulty condition, please notify us within: 14 days for international orders 48 hours for Vietnam orders Claims must be submitted from the date of receipt and must include a clear unboxing video. If the original item is defective, we will exchange it for a non-defective item If the replacement item is also defective, you may choose one additional exchange or a refund Refunds will be issued for the product price only, excluding original shipping costs and transaction fees, unless both the original and replacement items are defective. In that case, all fees will be waived. Refunds are typically processed within 10 business days after approval. Additional processing time may be required by your bank or card provider. All defective item claims must include a clear unboxing video. We will notify you by email once your request has been reviewed and approved. If more than 15 business days have passed since refund approval and you have not received the funds, please contact us at powrpowrofficial@gmail.com. CONTACT US Please send us an email with all the information required so that we can help you properly. If you do not contact us in the format below, it may be difficult for us to answer. INFORMATIONS NEEDED &#8211; Order number : #1004 &#8211; ID\/Email : powrpowrofficial@gmail.com &#8211; Order Name : POWRPOWR &#8211; Inquiries \/ Color \/ Size : Buckle Strap Cropton \/ Pink \/ S Size &#8211; Type of inquiry : ( Product \/ Delivery \/ Order \/ Exchange \/ Return \/ Refund \/ Other ) : How may I help you? Thank you, Powrpowr<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-5214","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/pages\/5214","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/comments?post=5214"}],"version-history":[{"count":70,"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions"}],"predecessor-version":[{"id":18648,"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/pages\/5214\/revisions\/18648"}],"wp:attachment":[{"href":"https:\/\/powrpowr.com\/vi\/wp-json\/wp\/v2\/media?parent=5214"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}