SHIPPING POLICY

DELIVERY SCOPE

We provide worldwide delivery services. Orders can be delivered to countries where our shipping service is supported.

INTERNATIONAL TAXES & DUTIES

We currently offer international shipping via DHL. Shipping charges for your order will be calculated and displayed at checkout.

Import duties and taxes are mandatory for all international orders and are the customer’s responsibility. These charges depend on factors such as the value of the goods, materials used, and the country of manufacture.

After your order is placed, POWRPOWR will contact you via email to confirm the customs declaration value based on the selected option (adjusted value or full order value), along with the estimated import duties.

To ensure a smooth delivery experience, POWRPOWR will assist with customs documentation and arrange for DHL to advance the duty payment on your behalf. DHL may apply a $15 handling fee for this service.

Once the duty payment is confirmed, your order will be prepared and dispatched. Upon arrival, no additional customs procedures or payments will be required from the customer.

Please note that import duty rates may vary over time and depending on local customs regulations. The percentages listed below are provided for reference only and should not be considered final amounts.

The exact duty amount will be calculated and confirmed via email prior to shipment.

If the customer chooses not to proceed with the import duty payment after confirmation, the order will not be refunded. Instead, the full amount paid will be issued as a store credit (e-voucher) for future purchases.

By completing a purchase, the customer acknowledges and agrees to accept all applicable import duties and related charges.

PRE-ORDER

Pre-order items typically take an estimated 4-6 weeks to produce. Please note that this is production time only and does not include shipping time.

If your pre-order has not shipped by the end of the estimated production timeframe, you may cancel your pre-order. Please refer to our Cancellation Policy for more details.

If you purchase pre-order items and in-stock items together, your entire order will be held until all items are available to ship. To receive in-stock items sooner, please place separate orders.

ORDER PROCESSING

Please allow 1 business day to process your order. You will receive an email within 1-2 days confirming that your order is on the way.

If you do not receive your tracking number within the estimated timeframe, please contact us at support@powrpowr.com.

SHIPPING TIME

SIGNATURE REQUIRED

All orders require a signature upon delivery. Please follow delivery notifications to ensure your package is received safely.